At PODPOLISH LTD (referred to as “we,” “our,” “us”), we are committed to providing high-quality podcast editing, management, and related services to our clients. However, we understand that there may be occasions when you are not satisfied with the services provided, and we want to ensure that your concerns are addressed in a fair and transparent manner. This Refund Policy outlines the terms and conditions under which we may offer refunds for our services.

1. General Refund Policy

We strive to offer services that meet your expectations. In the event that you are dissatisfied with the Services you have purchased, we encourage you to contact us as soon as possible so that we can attempt to resolve the issue.

Refund eligibility is dependent on the nature of the service purchased, the timing of the request, and the circumstances of the dissatisfaction.

2. Refund Conditions

a. Podcast Editing and Post-Production Services

• If you are dissatisfied with the quality of podcast editing or post-production services, you are eligible for a refund within 7 days of receiving the final edited file.
• A full refund will only be issued if the dissatisfaction is due to a significant error on our part, such as missing or misedited content that falls outside the scope of your original instructions.
• In case of minor revisions needed, we will offer the option to revise and correct the work rather than a refund.

b. Show Notes and Transcription Services

• If you are dissatisfied with the show notes or transcription provided, you can request a revision within 3 days of receiving the deliverables.
• If the issue cannot be resolved with a revision or if the transcription contains substantial errors not aligned with your instructions, a refund may be issued. Refund requests for this service will be handled on a case-by-case basis.

c. Podcast Publishing and Distribution Services

• Due to the nature of podcast publishing and distribution, where third-party platforms are involved, we cannot offer refunds once the content has been published and distributed.
• If the service has not yet been completed (i.e., the content has not been submitted to distribution channels), you may request a refund. Refund eligibility will depend on the specific circumstances of the request.

d. Guest and Content Management Services

• Refunds for guest and content management services will be offered under specific conditions. If we fail to deliver the agreed-upon service or if there is a major failure to meet your expectations due to errors on our part, you may request a refund within 7 days.
• Refunds will not be issued if the dissatisfaction arises from issues related to communication or coordination with third-party guests or parties outside of our control.

e. Podcast Branding and Promotion Services

• Refunds are not typically provided once branding and promotional campaigns have been initiated, as these involve work with third-party platforms, media channels, and ads. However, if no work has commenced on your campaign or promotional efforts, you may request a refund within 5 days.
• If you are not satisfied with the results of a completed campaign, we will first attempt to address the issues through revision or optimization rather than issue a refund.

3. Non-Refundable Services

Certain services and purchases are non-refundable due to their nature, including but not limited to:

• Services that have already been provided or delivered (e.g., final edited files, completed transcriptions, or live campaigns).
• Fees related to third-party platforms, such as media hosting, distribution fees, or other associated costs.
• Subscription plans, except where a service has not been fulfilled or if the subscription is canceled during the trial period, if applicable.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to info@podpolish.co with the subject line “Refund Request” and provide the following details:
   • Your name and account information.
   • A description of the service purchased and the reason for the refund request.
   • Any supporting evidence or documentation (e.g., screenshots, files, correspondence) that demonstrates your dissatisfaction.
2. Review Process: Once we receive your refund request, we will review the details and determine if your request meets the criteria outlined in this policy.
3. Refund Approval: If your refund is approved, we will process it within 7 to 10 business days, depending on the payment method used.
4. Refund Method: Refunds will be processed to the original payment method. If the original payment method is no longer available, we will issue a refund via an alternative method (e.g., store credit or bank transfer).

5. Partial Refunds

In some cases, we may offer partial refunds. This may occur when:

• Services have been partially completed, and the client requests a refund for a portion of the service.
• The service rendered meets some, but not all, of the expectations outlined in the agreement or contract.
• You are entitled to a partial refund for services that do not meet the criteria for full refund eligibility, but we still strive to resolve the matter fairly.

6. Changes or Cancellations Before Service Completion

If you decide to cancel or request a change before the service has been completed, we will work with you to make adjustments based on the work that has already been done. Refund eligibility may depend on the stage of service completion and the nature of the changes requested.

7. Late Refund Requests

Refund requests made outside the eligible period (i.e., after 7 days for most services) will not be eligible for a refund unless special circumstances exist. We may choose to issue a refund or credit at our discretion if there are valid reasons for the late request.

8. Communication and Dispute Resolution

If you are dissatisfied with any aspect of our refund process or decision, we encourage you to contact us directly at info@podpolish.co. We value your feedback and will attempt to resolve any issues in a timely and satisfactory manner.

9. Limitations of Refunds

While we strive to provide the best service possible, please note the following limitations:

• Refunds are only available for the service provided directly by PODPOLISH LTD. We are not responsible for third-party services or issues arising with third-party platforms.
• PODPOLISH LTD reserves the right to refuse refunds in cases of fraud, abuse, or misuse of the refund policy.

10. Amendments to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. When changes are made, we will post the updated policy on this page and revise the “Effective Date.” Please review this page periodically to stay informed about our refund practices.